If your order status remains unchanged for an extended period, check the order histories table and see if there’s any additional information to your order. If the issue still persists please contact our team.
You can contact Customer Support via Live Chat by clicking the chat button in the bottom right corner of the following link: <a href="https://bitwyre.id" target="_new" rel="noopener">https://bitwyre.id</a>

What should I do if my order is stuck?

<ol>
<li>Log in to your Bitwyre account and complete KYC verification.</li>
<li>Select the trading pair you want to trade (e.g., BTC/IDR). <img src="https://bitwyre.zendesk.com/hc/article_attachments/38673603893145" alt="FAQ_Order Limit &amp; Market (Highlight)_Sell 2.png" width="209" height="425">
</li>
<li>Click "Buy" to Buy Crypto, and click "Sell" to Sell Crypto. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38673603900057" alt="FAQ_Order Limit &amp; Market (Highlight)_Buy 3.png" width="228" height="423"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38673615901081" alt="FAQ_Order Limit &amp; Market (Highlight)_Sell 3.png" width="237" height="423">
</li>
<li>Enter the amount of cryptocurrency you want to Buy or Sell. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38673615904153" alt="FAQ_Order Limit &amp; Market (Highlight)_Buy 4.png" width="230" height="436"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38673615905817" alt="FAQ_Order Limit &amp; Market (Highlight)_Sell 4.png" width="234" height="438">
</li>
<li>Click "Confirmed" to confirm your order. <img src="https://bitwyre.zendesk.com/hc/article_attachments/38673615908121" alt="FAQ_Order Limit &amp; Market (Highlight)_Buy 5.png" width="242" height="427"><img src="https://bitwyre.zendesk.com/hc/article_attachments/38673603913113" alt="FAQ_Order Limit &amp; Market (Highlight)_Sell 5.png" width="243" height="429">
</li>
</ol>

How do I Buy/Sell Cryptocurrency on Bitwyre?

Trading fees are charges applied by the exchange when executing trades. These fees can vary depending on factors like trading volume, order type, and cryptocurrency pair. A common fee structure is the maker-taker fee.

What are trading fees?

<ul>
<li>
Market order: Buy or sell immediately at the current market price.</li>
<li>
Limit order: Buy or sell at a specified price or better.</li>
<li>
Stop-loss order: Sell an asset when its price reaches a certain level to limit potential losses.</li>
</ul>

What are the different order types?

Chart visibility issues are often caused by connection problems. Check your internet connection and refresh the page. If you are unable to place trades, make sure that your KYC is completed and that you have sufficient balance. If issues persist, contact Bitwyre support for assistance.
You can contact Customer Support via Live Chat by clicking the chat button in the bottom right corner of the following link: <a href="https://bitwyre.id" target="_new" rel="noopener">https://bitwyre.id</a>

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What should I do if my order is stuck?

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